Frequently asked questions

Here to help

We look forward to welcoming you at Novotel Phnom Penh BKK 1, we hope our frequently asked questions guide answers some of your pre-arrival questions. If not you can always contact our friendly hotel team at email HB2E8@accor.com or call +855 87 968 333

Reservations

Which are check-in and check-out times?

Hotel check-in is at 2:00pm and check-out is 12:00pm. If you would like to request an earlier arrival or later departure please contact our team at email HB2E8@accor.com or call +855 87 968 333.

Rooms & Suites

Do you offer any connecting rooms?

Our hotel offers a collection of Interconnecting Superior rooms with king & twin, king & king (54sqm) suitable for families. Or, our Executive Twin Room connects with a Suite King, offering a total of 75 sqm space for your to rest and retreat.

Do you offer rooms to share?

Travelling for business or with a friend? We have Superior and Executive rooms with twin beds. Or, you can enjoy more space in our Executive Twin which can connect to a second King Room.

Amenities & Services

Is Wi-Fi access available? Is it free?

You can stay connected with fast and free Wi-Fi throughout the hotel.

Do you offer an executive lounge?

Yes, our hotel offers an Executive Lounge for guests staying on the Executive Floors. Open daily from 6:30 am to 8:00 pm, you can enjoy breakfast, afternoon tea, evening cocktail hour and business services.

Access

How far is the hotel from the airport?

Novotel Phnom Penh BKK 1 is 12km from Phnom Penh International Airport.

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